FAQ

Your questions answered

We’ve put together some commonly asked questions to give you more information and clarity about our company and the solutions we offer. If you have questions that can’t be found below, please use our chat service and we’ll get back to you as soon as we can.

How does open electricity market work for your business?

Singapore businesses can buy electricity from retailers allowing you more choices and flexibility when buying electricity based on your business needs.

 

AECO Energy specifically partners with retailers to help you empower your business with expert-managed energy procurement portfolio service to benefit from economies of scale and a customised procurement and management platform.

Is there a risk involved in using your solutions?

None, it’s actually the opposite wherein our solutions will help:

  1. Mitigate your risks with professionally-managed energy procurement portfolios through the AECO Energy Portfolio
  2. Control energy costs and get access to exclusive and customised market price information through MarketPro’s online platform
  3. Meet your sustainability goals with a managed portfolio program that will give you lower costs and long-term pricing on renewable instruments.
How will I know if my business is qualified to enjoy your solutions?

If your business consumes at least 2000kWh of electricity per month or equivalent to more than $400 per month electricity spend, then you are the right customer for us. AECO Energy is tailored to businesses such as Commercial, Industrial, Retail, Hotel and Accommodations.

How can AECO Energy Portfolio benefit my business?

As part of AECO Energy Portfolio, you will possess greater bargaining power and ability to negotiate attractive rates than individual contracts. You only need to add your current energy contracts to our portfolios and choose the mandates based on your requirements. We’ll take care of the rest. We work for you, not the retailers.

How can AECO Energy MarketPro benefit my business?

If you don’t want to add your energy contract in our portfolios but want to control and automate your energy procurement and management needs, then AECO Energy MarketPro is the best solution for your business. AECO Energy MarketPro will enable you to manage your energy procurement into a single platform that is easy-to-use and customer-centric. It also features customised market simulations to aid you in your re-contracting decisions and will enable you to automate reverse auctions and tenders.

Can I enjoy both AECO Energy Portfolio and AECO Energy MarketPro?

Yes, if you’re an AECO Energy Portfolio client, you can still access AECO Energy MarketPro but as read-only to view your contracts since our Energy Experts will be the ones to take care of all your energy contract procurement and management.

We have sustainability goals commitment, can AECO Energy help?

Yes, AECO Energy also manages an energy portfolio program of renewable energy certificates to help businesses meet their sustainability goals. With our direct access to renewable energy generators and guaranteed multi-year supply contracts, businesses can leverage on economies of scale while reducing costs.

How do I get started?

AECO Energy will gather data from your business. The data will include current bills and contract information. Additional information may be needed on a location by location basis for multiple sites. Our Energy Experts will get in touch with you to walk you through the process. Click here to contact us.

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